CFH POLICIES

Crave Fashion Haus “www.cravefashionhaus.com” owns and operate this Website.  This document governs your relationship with [www.cravefashionhaus.com. Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

 

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website may contain links to other websites, which are not operated by Crave Fashion Haus.  Crave Fashion Haus have no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

Effective Date: May 2025

 

At Crave Fashion Haus ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [https://cravefashionhaus.com], shop with us, or interact with us in any other way.

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1. Information We Collect

We may collect personal information in the following ways:

a. Information You Provide to Us:

- Contact details: Name, email address, phone number, shipping and billing address.

- Payment information: Credit/debit card details or payment provider information (processed securely via our payment processor).

- Account information: If you create an account, your login credentials and preferences.

 

b. Automatically Collected Information:

- Usage data: IP address, browser type, device information, pages visited, and access times.

- Cookies and tracking technologies: To enhance user experience and gather analytics.

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2. How We Use Your Information

We use your personal information for the following purposes:

- To fulfill and manage your orders.

- To provide customer support and respond to inquiries.

- To personalize your shopping experience.

- To send updates, promotional materials, and newsletters (only if you opt-in).

- To analyze trends and improve our website and services.

- To comply with legal obligations.

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3. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

- Service providers: Payment processors, shipping companies, email marketing tools, and analytics services.

- Legal authorities: When required to comply with the law or protect our rights.

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4. Your Choices and Rights

Depending on your location, you may have rights regarding your personal data, including:

- Accessing and correcting your data.

- Requesting deletion of your data.

- Opting out of marketing communications.

- Withdrawing consent for data processing (where applicable).

To exercise these rights, contact us at support@cravefashionhaus.com.

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5. Data Security

We use industry-standard security measures to protect your personal information. However, no online platform can be 100% secure, so we encourage you to protect your password and account information.

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6. Cookies

Our site uses cookies to enhance user experience. You can set your browser to refuse all or some browser cookies, but this may affect functionality.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

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8. Children's Privacy

Our services are not directed to individuals under 13 (or under 16 in the EU), and we do not knowingly collect data from children.

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9. Changes to This Privacy Policy

We may update this policy from time to time. Changes will be posted on this page with the updated effective date.

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10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:  

📧 Email: support@cravefashionhaus.com

🌐 Website: https://cravefashionhaus.com

We aim to bring you the best service.  Crave Fashion Haus ships not only ships from Minnesota and California located in the United States but we also ship from Canada with certain products. With that being said, processing times can range from 2 business days to 7 business days depending on the product, weather conditions, and shipping carrier. Please be sure to watch for tracking via email.

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If you have any questions about the processing of your order prior to order tracking showing shipped, please contact us at support@cravefashionhaus.com. 

Once your order has shipped, please check in with the courier listed on your tracking for your order status.

Returning an Item

Your item must be in its original unused condition with tag attached to be returned. You must return the item within 15 days of reported delivery. 

 

1. Please email info to support@cravefashionhaus.com to request a refund, exchange, or store credit.

2. Mail your returned item to:

     Crave Fashion Haus

     8036 Irving Avenue

     Brooklyn Park, MN 55444 

3. Include in your package a signed letter stating the reason for your return and the original receipt. 

 

Please Note: Request for an exchange, refund, or store credit could be delayed or canceled if all information above were not provided. Returns do not include shipping and handling charges. 

Cancellation will include shipping and handling charges if done within 48 hours of order charges being processed.

 

Return Exceptions

 

Accessories items cannot be returned if they are opened.

Bodysuits, lingerie or any undergarments will not be accepted for a be return or exchange.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange. 

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Terms of Sale

ALL SALE ITEMS ARE FINAL SALE.  IF ON SALE AT TIME OF PURCHASE, IT WILL NOT BE SUBJECT FOR A RETURN OR EXCHANGE.